Good morning children. Did you know, on the 9th February 2020, the Fastest supersonic New York to London journey was made by a British Airways (Boeing 747-436) in four hours and 56 minutes with speeds of 825 mph due to Storm Ciara!
Today’s task follows on from yesterday’s one. Having put themselves into an angry customer’s shoes and written a letter of complaint, today you training your staff on how to reply to such a letter.
What does such a reply need to include?
How to Respond to a Customer Complaint
- Respond specifically to the issues brought up by the customer.
- Provide a specific apology that acknowledges any mistakes on your end.
- State exactly what you intend to do (or have already done) to make it right.
- Propose how you will improve the customer’s experience in the future.
How to structure your reply (You get extra marks if you can spot all the spelling mistakes in this example from the internet!)
You will need to think what your customer is complaining about first, before you try to answer them of course!
Possible suggestions why customers might be complaining:
- Complaining that their favourite crisp flavour is not in stock – guess who!
- Complaining that the store is not promoting social distancing and a one way system.
- Complaining that a store assistant was rude and gave bad service.
These are just possible suggestions, you can make up your own most certainly. We look forward to reading your suitably apologetic letters. Remember that the customer is always right!
Daily maths task:
Today, you are going to ensure that your staff can add up items correctly and calculate correct change.
You can use the items on the shopping receipts provided or create your own receipts based upon the items that you sell in your shop.
Use the items on the receipts (your own or mine) to create different ‘bills’ to give to the customers. How much change would they get from £5 or £10, £20 or £50?
This is a bit like the activity we did for Mario’s Pizzeria, which several of you requested again.
You can make this activity as challenging as you like by including a good variety of different prices to add and different amounts to give change from.
Quick Maths Challenge: NEW
Bear Grylls Challenge: The Staircase Challenge
This challenge involves you having a staircase (sorry if you live in a bungalow). You need to go up 1 step, back down the step, then up 2 steps and back down, up 3 steps and back down, etc. Don’t forget it is not a race and…BE CAREFUL! Please check with your parent/carer first.
This challenge was inspired from one of our own so see him in action.
ICT Link to an online activity: Decimals Jeopardy
Play in teams or on your own against the clock. The questions on this quiz involve the addition and subtraction of decimals linked to our maths learning today. Choose the options that suit you.
Daily Online Lesson (Oak Academy): Adding decimals and Subtracting decimals
Message of the day:
“If ever there is tomorrow when we’re not together… there is something you must always remember. You are braver than you believe, stronger than you seem, and smarter than you think. But the most important thing is, even if we’re apart… I’ll always be with you.”
Winnie the Pooh – a fictional teddy bear created by English author A. A. Milne and English illustrator E. H. Shepard